Responsible Gaming at mlwb — Play Smart, Stay in Control
mlwb believes that betting should always be enjoyable, affordable, and firmly within your control. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to keep their experience healthy — from deposit limits and time-out options to full self-exclusion when it matters most.
How mlwb Supports Responsible Play
Every responsible gaming feature on mlwb is available free of charge to all verified account holders. No applications required — access them directly from your account settings or by contacting support.
Self-Exclusion Options
If you feel that gambling is becoming a problem, mlwb allows you to exclude yourself from the platform for a set period — 30 days, 90 days, 6 months, 1 year, or permanently. During a self-exclusion period, your account is fully locked and no deposits can be made. Contact [email protected] to activate this at any time.
Daily and Weekly Deposit Limits
mlwb lets you set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately; increasing a limit requires a 7-day cooling-off period to protect against impulsive decisions.
Session Time-Out Controls
Take a short break from the platform without going through full self-exclusion. Time-out periods of 24 hours, 48 hours, or 7 days are available on request. During a time-out, your account is suspended and login is blocked. You can request a time-out at any hour by messaging our support team directly.
Loss Limit Controls
Alongside deposit limits, mlwb offers the ability to cap how much you can lose in a given time window. When your net loss reaches the threshold you set, further betting is paused for the remainder of that period. This tool helps you stick to a realistic budget without relying entirely on willpower.
Session Reality Check Reminders
mlwb can send you automatic session alerts at intervals you choose — every 30, 60, or 90 minutes of continuous play. Each reminder shows how long you have been playing and your net result for the session, giving you a moment to pause, reassess, and decide whether to continue or step away.
24/7 Responsible Gaming Support
Our dedicated support team is available around the clock, seven days a week, to help with any responsible gaming concern. Whether you need to activate a limit, request a self-exclusion, or simply talk through a concern, reach us at [email protected]. All communications are treated with complete confidentiality.
Strict 21+ Age Policy at mlwb
mlwb enforces a strict minimum age requirement of 21 years for all registered players. This is non-negotiable. No player under the age of 21 is permitted to open an account, make a deposit, or place any bet on the mlwb platform. This policy protects young people in Bangladesh from the potential harms associated with gambling before they are mature enough to manage it responsibly.
During the account verification process, mlwb requires every new player to submit a valid government-issued identity document — such as a National ID card or passport — that confirms their date of birth. Accounts remain restricted until age verification is successfully completed. Players who are found to have misrepresented their age will have their accounts permanently closed and any winnings forfeited.
If you are a parent or guardian and believe that a person under 21 in your household has accessed the mlwb platform, please contact us immediately at [email protected]. We will investigate and act on all such reports as our highest priority.
We also strongly recommend that adults who share devices with minors use parental control software to restrict access to gambling websites. mlwb supports all efforts by families to create safe digital environments for young people.
Step 1 — Register Your Account
Provide your full name, date of birth, mobile number, and a valid email address during sign-up. All fields are required and must be accurate.
Step 2 — Submit Identity Documents
Upload a clear photo of your National ID card or passport. The document must clearly show your name, date of birth, and photograph.
Step 3 — Verification Review
Our team reviews submitted documents within 24 hours. You will receive an email confirmation once your identity and age have been successfully verified.
Step 4 — Full Account Access
Once verified, all platform features including deposits, withdrawals, sports betting, and live casino are fully unlocked for players aged 21 and above.
Full Suite of Player Protection Tools
mlwb gives you direct control over your own gambling behaviour. All tools below are available free of charge and can be activated within minutes by contacting our support team.
Daily Deposit Limit
Set a maximum amount you can deposit in any single calendar day. Once reached, deposits are blocked until midnight resets the counter.
Weekly Deposit Limit
Cap your total deposits across any rolling 7-day period. Ideal for players who prefer to budget on a weekly basis rather than daily.
Monthly Deposit Limit
Set a firm monthly ceiling on deposits. This is the broadest budget tool available and is recommended for players who receive monthly income.
Loss Limit
Define the maximum net loss you are willing to sustain in a day, week, or month. When the threshold is hit, your betting access pauses automatically.
Time-Out (24h – 7 Days)
Request a short break from the platform without closing your account. Available in 24-hour, 48-hour, and 7-day durations. No questions asked.
Self-Exclusion (30 Days – Permanent)
Close your account for a defined period or permanently. Options range from 30 days to lifetime exclusion. All exclusions are irrevocable during the active period.
Reality Check Alerts
Receive automatic session duration alerts every 30, 60, or 90 minutes showing time played and your current net balance for that session.
Account Activity History
Review your full betting history, deposit and withdrawal records, and session durations at any time from your account dashboard to stay aware of your play patterns.
Is Gambling Affecting Your Life?
Problem gambling can develop gradually and is often hard to recognise from the inside. The questions below are adapted from widely used self-assessment frameworks. If you answer "yes" to two or more of these questions, we strongly encourage you to take a break and reach out to our support team or a professional counselling service.
You Are Not Alone — Help Is Available
Problem gambling is a recognised condition that affects people from all backgrounds and income levels across Bangladesh and the wider world. Seeking help is a sign of strength, not weakness. If you recognise any of the warning signs described on this page, please do not wait until the problem becomes more serious.
The mlwb responsible gaming team can help you activate any of our player protection tools immediately — including instant self-exclusion — and can point you toward professional counselling resources. All conversations with our responsible gaming team are treated as strictly confidential and will never affect your standing as a customer in any negative way.
The mlwb Responsible Gaming Standard
Gambling Is Entertainment, Not Income
mlwb consistently communicates to all players that gambling should be treated as a form of paid entertainment — like watching a match or going to a restaurant — not as a reliable source of income or a strategy for solving financial problems. The house edge means that, over time, no betting strategy guarantees consistent profit.
Only Bet What You Can Afford to Lose
Before depositing, every mlwb player is encouraged to set a personal gambling budget that represents money they could comfortably lose without affecting their daily life, rent, food, or family obligations. Never gamble with money that is earmarked for essential expenses.
Never Chase Your Losses
Chasing losses is one of the most common and most damaging patterns in problem gambling. If you have reached your session budget, close the app and step away. No bet placed in frustration or desperation to recover a loss should ever be made. mlwb's loss limit tool is specifically designed to make this easier.
Balance Gambling With Other Activities
Gambling should occupy a balanced and bounded place in your leisure time. mlwb encourages all players to maintain a rich social life, pursue hobbies, spend time with family, and ensure that gambling never becomes the dominant or only recreational activity in their daily routine.
Play Responsibly on mlwb Today
Enjoying cricket betting, slots, and live casino is best when it stays fun. Set your limits, know your budget, and explore all mlwb has to offer with confidence. Our team is here whenever you need us.